FAQs

Lymphedema Products is dedicated lymphedema and other medical edemas. Unlike other resellers who carry products for a wide spectrum of medical conditions, we focus on supplying only those products appropriate for the safe and effective treatment of these unique conditions. Our unparalleled expertise in the field makes us uniquely qualified to supply individuals benefiting from Complete Decongestive Therapy (CDT) and medical compression. Our customers value our unwavering commitment to their specific needs and fully appreciate why we are the “Medical Edema Treatment Experts.”

Lymphedema Products obtains all treatment products directly from the manufacturer. Unlike some “discount” distributors, we never purchase medical supplies from undisclosed wholesalers or “middlemen.” Purchasing directly from the manufacturer is the only way a medical compression supplies distributor can guarantee a product’s authenticity, quality, and most importantly, its sterility and medical safety. Medical edema patients are particularly susceptible to infection and trauma to the skin if the highest quality sterile treatment products are not used. When it comes to purchasing these precise treatment supplies, common sense applies. If a “discount” distributor is selling products at prices markedly below those of established and reputable medical compression industry distributors, the authenticity, quality, and safety of those products is undoubtedly in question. Having worked passionately for over 23 years to improve the quality of care for lymphedema patients nationwide, we sincerely hope individuals will not put at risk the delicate nature of their recovery by purchasing inferior or unsanitary products at questionably low prices. We would much rather see patients, therapists, and other healthcare professionals purchase lymphedema supplies from a reputable distributor, even if that company is one of our established competitors, than to see patients’ health put at risk. Our company was founded by one of this country’s most skilled, respected, and dedicated lymphedema clinicians, thereby insuring that our core values will always put patient well-being above all else.

Lymphedema Products’ prices are extremely competitive, often markedly lower than most outpatient suppliers. Customers purchasing online are not only able to enjoy our everyday low prices, but they can also take advantage of our immediate volume discounts. Upon adding volume quantities of any item to the shopping cart, customers will see the volume discount applied in real-time.

Even though our prices are low, we sell only the highest quality supplies obtained directly from the original manufacturers and will never substitute inferior or generic products. It is our firm belief that the safe and effective management of lymphedema and other medical edemas requires the highest quality treatment supplies from reputable manufactures. To insure their quality and authenticity, these supplies should always be obtained from a well-known and trustworthy distributor.

Lymphedema Products was founded with the goal of providing the best possible service to medical edema patients and the professionals who aid in their treatment. We are therefore committed to providing the highest level of customer service and are not satisfied until our customers are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know so we may address your concerns immediately.

Additionally, we are always here to help you with your order. You can contact us anytime toll-free by phone or online through our live chat system. Either way, we believe customers should be able to reach out and speak with a real person if they have questions or concerns. While we constantly strive to keep our pricing extremely affordable, we do not believe low prices should come at the expense of service. Unlike some “strictly online” distributors who will only accept online orders, we are always happy to take your order by phone if you prefer.

By registering to create a new account when you place your first order with us, you are able to choose a username and password which enables you to login in when you return to our store. This allows us to save one or more shipping addresses for you so that you do not have to enter them again. When you reorder, you can simply select the address to which you wish to have your products shipped. You may also ask us to save your payment information such as billing address and credit card number so you can avoid having to re-enter such information every time you order. Registration will also allow you to view your complete order history so you can review which products you have ordered from us before. Finally, by registering with us you will be eligible for special discounts and customer rewards offers not available to unregistered customers.

Please Note: If you choose to register with us, your information is stored on a completely secure server where it remains fully protected at all times. When you login to the Lymphedema Products online store, your information is retrieved via a secure connection and cannot be intercepted by unauthorized parties.

If you experience any problems during your online ordering process, please call toll-free at (866) 445-9674 or send us an e-mail to [email protected]. We will be happy to guide you through the online ordering process.

Yes! You can always place an order by phone by calling us toll-free at (866) 445-9674. You may also fax your order to us at (866) 854-7800.

Our online store accepts Visa, MasterCard, American Express, Discover, and PayPal. We will also accept purchase orders for later billing from pre-certified professional and individual accounts. Please call us toll-free at (866) 445-9674 to set up purchase order billing for your account.

See our complete return policy click HERE.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll promptly get back to you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

We have taken every precaution to make your transactions secure. The Lymphedema Products Open Box online store is protected by industry-standard security measures including 256-bit SSL (Secure Sockets Layer) encryption. You will know you are in a secure area of our store when the web page address prefix changes from “http://www.openbox.lymphedemaproducts.com” to “https://www.openbox.lymphedemaproducts.com”. The “s” at the end of the “http” stands for “secure”. You will also see a small padlock icon in your web browser’s address bar or in one of the corners of your screen. If you click on the padlock icon your browser will display our security certificate issued by DigiCert SHA2 Extended Validation Server CA, an industry leader in online security. This certificate verifies the validity of the secure connection and is the same system used by all secure web sites.

No. We are fully committed to respecting your privacy and the security of your personal information. We will never share it with other parties.

A cookie is a small data file that is stored by your web browser on your computer. Cookies enable you to place an order on our web site. They also allow us to remember what items are in your shopping cart and to recognize you when you return to our online store. If your browser is set to refuse cookies, please call us toll-free at (866) 445-9674 to place your order.