Overview
We have a 7-day return policy from the date of purchase and will be subject to a 25% restocking fee, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll promptly get back to you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping the item will be deducted from your refund.
An exception to this would be if the item received was defective or the wrong item. In this case, www.openbox.lymphedemaproducts.com would refund / cover return shipping costs.
You can always contact us for any return question at orders by emailing [email protected].
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 1095 Cranbury South River Road, Suite 24, Jamesburg, NJ 08831.
Shipping returns
To return your product, you should mail your product to: 1095 Cranbury South River Road, Suite 24, Jamesburg, NJ 08831.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Still need help?
Contact us at [email protected] for questions related to refunds and returns.